Customer Experience Representative NHC

Job description

Napoleon Home Comfort is a premier destination for high-quality home comfort solutions, featuring a 15,500-square-foot, state-of-the-art showroom and a full product portfolio. From expertly designed home comfort displays to hands-on culinary demonstrations, special events, and personalized in-home design consultations, we create engaging experiences throughout our trading area—bringing innovation, lifestyle, and comfort together and helping every customer experience the difference experience makes. Title: Customer Experience Representative, NHC: Reports to: Business Support Manager, NHC Location: Napoleon Home Comfort #24 Napoleon Rd., Barrie ON (On-site) Hours of work: Varied days, evenings, weekends Job Purpose: The Customer Experience Representative serves as the primary point of contact for customers, providing a welcoming and professional presence at the front reception desk. This position is responsible for delivering exceptional customer service while supporting a broad range of showroom operations, including sales order processing, service coordination, merchandising, and administrative functions. This role ensures seamless customer experience and contributes to the overall...