Junior IT Support Agent (with Japanese)

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role: IT Support Agent role involves supporting customers by phone and email with general computer-related technical questions. It involves diagnosing issues and guiding users through standard solutions to quickly resolve the most frequent problems while ensuring a positive service experience. Your tasks: - handle incoming phone calls / emails from customers regarding technical issues related to everyday usage of a computer - analyse and resolve most common enquiries using step-by-step solutions provided to you - deliver high quality standard service to customers - cooperate with IT specialist team to deal with more complex issues Your profile: - fluent knowledge of Japanese (C1 level) and English (B2 level) - willingness to take first steps in IT - pro client attitude and commun...