Collision Technical Liaison

Job description

Job Description The Role: The Collision Technical Liaison – MIC Strategy is the technical backbone of GM’s Collision Team, ensuring that MIC strategy, certified network standards, and repair best practices are executed consistently across dealer and independent collision sites. This role focuses on hands-on technical guidance, repair process execution, and field-facing support (not market intelligence ownership), and works in close partnership with the Market Intelligence – Business Analyst / Industry Relations Lead and the Collision Team to translate insights and strategy into practical repair standards, tools, and procedures at the shop level. You will serve as the collision technical subject matter expert (SME) on ADAS, restricted parts, OEM position statements, tools and equipment, and shop readiness—bridging stakeholders across GM, CRN shops, insurers, and key platforms (CCC, APD, Carwise) to protect GM brand integrity and ensure safe, OEM-correct repairs. What You'll Do (Responsibilities): Technical Collision Leadership & Liaison Act as the primary technical liaison between the GM Collision Team and collision repair sites (GM dealers, CRN facilities, and key independents). Tr...