Business Development Center Phone Representative

Job description

Description Duties and Responsibilities: - Answer inbound calls and direct callers to the appropriate associate within the dealership. - Make customer service appointments - Look up customer service records and advise of services and warranty accordingly - Verify customer vehicle status - Conduct yourself in a friendly and professional manner on the phone or in person with customers, vendors, clients, and job candidates. - Take messages and deliver to appropriate dealership associate. - May be responsible for clerical duties such as photocopying, faxing, filing, and collating. - May be responsible for general administrative/support staff duties as assigned by Management Qualifications: - High school diploma or the equivalent - Receive inbound inquiries, routing calls to appropriate staff and making inbound appointments - Patient and pleasant when faced with challenging customers - Must speak, read and write English clearly. Bilingual is a plus, but not required - Automotive experience a plus, but not required - Team player - dependable - You type 40 – 45 WPM in order to capture new customer information efficiently - Comfort and familiarity with using and learning various software a...