Service Desk Analyst

Job description

Ready to take the next step in your IT career? At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed. Who We Are: With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team. The Role: As a Service Desk Analyst , you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based in Sydney , offering plenty of variety and client interaction. You will: - Provide high-quality IT support and exceptional customer service - Troubleshoot and resolve client issues across a range of technologies - Manage service requests and incidents through Salesforce - Maintain accurate ticket notes, timesheets, and documentation...