Director of Hospitality & Membership

Job description

Job DetailsJob Location: Dean & Barbara White Southlake YMCA - Crown Point, IN 46307Position Type: Full TimeSalary starts at $59,000 per year and up based on experience Drive membership growth and community impact — lead the way as our Director of Hospitality & Membership! About the Role: As the Director of Hospitality & Membership, you will lead membership growth and retention efforts across the Crossroads YMCA. This role combines strategy and execution, working closely with branch teams to deliver a consistent, high-quality member experience. This is a highly visible leadership role that requires balancing big-picture strategy with day-to-day operational involvement. You will collaborate across departments, guide membership leaders, and serve as a subject matter expert in sales, service, and engagement. What You’ll Do: Drive Membership Growth & Strategy: Develop and execute organization-wide membership acquisition plans, including marketing campaigns and outreach strategies Build partnerships with corporate and community organizations to expand membership opportunities Analyze performance data and adjust strategies to meet growth and retention goals Enhance the Member Experience:...