Client Service Representative

Job description

QUALIFICATIONS: - Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms - Scheduling and confirming appointments - Placing outbound calls for follow-ups and reaching out to prospective clients - Presenting and explaining fees, including processing payments - Recommending, selecting, and obtaining products and services, including prescriptions - Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) - Managing medical records, charts, reports and correspondence - At least one year of proven past experience helping customers - High School Diploma/GED or equivalent - Excellent listening and communication skills - Compassion for pets and people—as well as awareness and understanding of others’ reactions - Proven decision-making skills to choose the most appropriate course of action - The ability to integrate new information into problem-solving - Proficiency in Microsoft Office - Willingness to work non-traditional hours, including nights, weekends and holidays - The...