Call Center Representative

Job description

Description Family Health Centers of Southwest Florida, Inc. has an immediate opening for a dedicated Call Center and Customer Service professional, especially those bilingual in English and Spanish. The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or directing callers to appropriate department. Our positions pay well ABOVE the market rate that other companies may be offering, regular schedules (Monday-Friday/8am - 5pm). Apply today!! DETAILED DUTIES AND RESPONSIBILITIES: - Responsible for answering all incoming calls in a call center setting. Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential. - Excellent customer/client service skills are essential to this position. - Strong communication skills including: verbal, written and listing skills. - Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed. - Directs calls appropriately and accurately documents the call to a call system and registration systems. - Answers...