Client Service Specialist

Job description

ESSENTIAL JOB FUNCTIONS: - Responds to orders, general client inquiries, invoice questions and client complaints. - Resolves issues with orders, delivery dates or service. - Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. OTHER SKILLS/ABILITIES: - Client Service skills - Quality Focus - Problem Solving - Freight Forwarding Knowledge - Documentation Skills - Listening - Resolving Conflict - Ability to Multi-task Physical Requirements: - Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components - Sitting for extended periods of time - Vision abilities required by this job include close vision and the ability to adjust focus - Job will require punctual attendance and regular presence on-site at the assigned work location Education & Experience: - High School Diploma or GED - 0-2 years experience as assembly line lead CERTIFICATIONS AND LICENSES: - Professional certification may be required in some areas. WHY SHOULD YOU WORK FOR CRANE?: At Crane, we believe in providing our employees w...