Client Success Advisor (ANZ)

Job description

Here’s a summary of the role: Diligent is seeking an experienced Client Success Advisor to join our growing Customer Success team, partnering with key accounts across Australia and New Zealand to drive meaningful adoption, retention, and long-term customer value across our GRC platform. This is a role for someone who thrives on impact and focuses on enabling real outcomes through the intersection of people, process, and technology. At Diligent, Client Success Advisors are at the heart of our retention strategy. You’ll work closely with clients to unlock value, strengthen engagement, and ensure they are truly successful in how they manage governance, risk, and compliance. If you’re driven by meaningful client impact, love solving complex business challenges, and want to help organisations operate with confidence — this is your next move. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): - Partner with key clients across Australia & New Zealand to understand how they’re using the platform, identify gaps, and drive greater value and adoption - Act as a trusted advisor, delivering best-practice guidance to help customers improve risk, audit, and compliance...