C2C Collections Process Expert with Spanish

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role: - Responsible for the day-to-day management of the client’s Accounts Receivable portfolio, ensuring cash collection and ageing targets are achieved; - Proactively contact customers via phone, email, or portals to follow up on past-due invoices; - Monitor aging reports, prioritize accounts based on risk, and ensure timely resolution of outstanding items; - Log disputes accurately based on client-provided information and follow up with internal and external stakeholders to ensure timely resolution; - Collaborate with AR, Cash Application, and cross-functional teams to reconcile payments, resolve unapplied cash, and address discrepancies; - Identify and implement process improvements while maintaining up-to-date documentation and ensuring compliance with company policies. Your...