Director, CRM Product Operations

Job description

Band Level 6 Location: #LI-Hybrid Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. The US CRM organization sits within IDS and plays a crucial role in driving the transformation to a next-generation Customer360 operating model. The Director, CRM (Customer Relationship Management) Product Operations serves as the operational leader for the US CRM product organization, defining the operating model and standard ways of working that enable consistent, high-quality delivery. This role streamlines end-to-end delivery workflows, governs release management and quality standards, and manages the tools, dashboards, and data infrastructure used to monitor performance. Partnerin...