Quality Assurance Specialist

Job description

Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description: - Conducts surveillance of childcare activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements - Implements a continuous quality improvement process through the continuing review of operations and administrative systems - Evaluates internal reports and provides all required monitoring documents - Develops and implements continuous quality improvement processes - Reviews data entry in TX3C and verifies accuracy of customer eligibility - Communicates effectively with management and staff, using good judgment and diplomacy - Documents case managers are performing timely and accurate case management activities in all required systems - Ensures performance reviews of caseload conform with State guidelines on all outlined ind...