Technical HelpDesk Agent

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Contact Center Skills: Atlassian JIRA, Customer Inquiries, Customer Service, Microsoft Teams Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: CUSTOMER SERVICE SPECIALIST II Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Specialist II for a career where your growth is just as important as the mission you support. MEANINGFUL WORK AND PERSONAL IMPACT: As a Customer Service Specialist II, the work you’ll do at GDIT will be impactful to the mission of a Federal grantmaking agency. You will play a crucial role in supporting the agency's grants management systems, providing technical assistance to agency staff, contractors, grant applicants and awardees. ● Support users with technical issues and questions ● Collaborate with IT team to research problems and recommend changes to the user interface and underlying workflows to better serve key stak...