Technician II, Repair

Job description

Position Summary This position will need to understand and demonstrate the ability to perform activities necessary for Infusion Pump Service operations, including repair, refurbishment, out of box failures analysis and complaint investigations. In addition, this position may be responsible for training new employees on key aspects of the Service process, including PCI (Product Complaint Investigation) analysis, device history investigation, and true root cause analysis to component level if required. Also responsible for documenting the required aspects of Infusion Pump PCI, repair, refurbishment, rework, and labor and material tracking jobs. This person must be proficient with the device tracking system (Oracle) so that the complaints are addressed, and all results are technically accurate and include required elements ensuring that the analysis/repair activity is properly recorded. Essential Duties & Responsibilities: Will perform routine and complex work related to the repair, rework, refurbishment or upgrades of medical devices. Troubleshoot and analyze customer device returns to problem solve root cause issues. Comply with all the requirements in the Quality and Operational pr...