Payment Collection Specialist

Job description

⭐ Who we are Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals. ⭐ Role Overview: We are looking for a Payment Collections Specialist to join our Customer Success team in a hybrid position. This role is critical to improving company revenue by ensuring customer retention and managing collections effectively. As a Payment Collections Specialist, you will handle customer retention efforts , manage collections, and support account upgrades. Your responsibilities will include resolving customer concerns, negotiating tailored retention solutions, and maintaining strong relationships through proactive communication. ⭐ How You’ll Make an Impact: - Manage cancellation requests, focusing on retaining customers by understanding their concerns and offering personalized solutions. - Oversee billing and collections, proactively contacting custom...