Service Analyst II

Job description

Acumen Technology is looking for confident and passionate Service Analyst to join our team. We want IT professionals that understand that the client’s experience is as important as knowing the right buttons to press, and that you can have fun while you work. Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs. A successful Service Analyst II - Acts as a bridge between basic support and advanced troubleshooting, handling issues that Level 1 could not resolve. They possess a deeper technical knowledge, capable of diagnosing and resolving more complex software, hardware, and network problems. This role often involves working directly with users to provide solutions, escalating only the most intricate cases to Level 3 support. They sometimes assist in training or mentoring Level 1 staff. They maintain and updat...