12 month secondment - Referral investigation assistant

Job description

Referral Investigation Assistant -Exciting Opportunity (Apply Now) 12 month secondment The Role: As a Referral Investigation Assistant within our Technical Services team, you’ll play a key role in investigating and validating complex or non-standard home insurance cases. You’ll combine customer communication, detailed investigation work, and collaboration with internal teams to ensure policies are accurate, risks are properly assessed, and outcomes are fair for both the customer and the business. Key Responsibilities: Customer & Stakeholder Interaction: - Handle inbound and outbound calls relating to policy queries, building works, and investigations - Gather accurate information from customers and communicate outcomes clearly and professionally - Manage sensitive or challenging conversations with empathy and confidence Investigation & Validation: - Review and validate home insurance policies to ensure they meet underwriting standards - Investigate discrepancies or potential misrepresentation through full case reviews - Assess disclosures and ensure policies accurately reflect customer risk Case Management & Systems: - Maintain accurate and detailed records across systems and workf...