Assistant Front Office Manager - The Hoxton, Williamsburg

Job description

We are looking for an ASSISTANT FRONT OFFICE MANAGER to join our Front Office team at The Hoxton, Williamsburg. We are an ambitious company in need of someone who will take on the crucial role of supporting the success of our dynamic property through assisting in managing the operations and Front Office team and ensuring guests have a stellar Hox experience. The role reports to the Director of Rooms. While this description is meant to give you an idea of how we see the role, it is not meant to be all-inclusive. As we adjust our service offerings and model, additional responsibilities may be asked of you to meet the ongoing operational needs. What you’ll do…: - Work with the entire Front Office team to deliver personalized service that exceeds guest expectations. - Support an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation. - Ensure the accuracy of data in all systems and support the necessary daily reports for all departments as directed by the Director of Rooms. - Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy. - Use a wide range of coaching skil...