Lead Pharmacy Services Coordinator (VIVO Health - Retail)

Job description

Job Description Leads and guides team by acting as a liaison between patients, prescribers, pharmacies, and payers and collaborates with members of the interprofessional team to promote timely access to medications. Leads daily operations of pharmacy benefits investigation, oversees financial assistance and facilitation of prior authorizations, as required. Job Responsibility: - Collaborates with inter-professional team to enhance communication, coordinate care, and improve patient satisfaction. - Leads team as a subject matter expert on outpatient pharmacy services, prescription insurance benefits, and financial assistance. - Leads team on patient cases and is responsible for training/mentoring team members on technical skills. - Partners with patients to determine most appropriate sources for their medication needs and refers patients to appropriate programs and resources - Reviews prescriptions with outpatient pharmacies to confirm which medications need to be dispensed and provides necessary timeline for dispensing. - Resolves insurance related issues and coordinates prior authorization requirements. - Exhibits exceptional customer service during interactions with patients, car...