IT Tier II Support Technician

Job description

Job DetailsJob Location: Crossroads Metro Office - Crown Point, IN 46307Position Type: Full TimePay starts at $22.00 per hour and up based on experience Turn challenges into solutions—bring your IT expertise where it truly makes a difference. About the Role: This is a hands-on, problem-solving role for someone who enjoys digging into complex IT issues and seeing them through to resolution. As a Tier II Support Technician, you’ll serve as the escalation point for technical challenges, working closely with system administrators, and vendors to keep systems running smoothly. This role is fast-paced, highly visible, and essential to daily operations—you’ll interact with staff across the organization and play a key role in delivering reliable, secure IT support. What You’ll Do: Serve as escalation support for Tier I technicians Troubleshoot advanced hardware, software, and network issues Support Windows environments and Microsoft 365 applications Manage user accounts in Active Directory / Azure AD Assist with network troubleshooting (VPN, Wi-Fi, connectivity issues) Install, configure, and maintain devices and peripherals Identify recurring issues and recommend long-term solutions Coord...