Escrow Manager

Job description

Overview The Escrow Manager is responsible for leading escrow operations, including staff management, vendor oversight, regulatory compliance, workflow performance, and KPI achievement. The manager drives process improvements, manages escalations, delivers training, and ensures effective communication with investors, insurers, vendors, and internal partners. Responsibilities: - Manage, coach, counsel, and develop assigned staff in the assigned escrow division(s). - Oversee vendor(s), which include monitoring scorecards, performance, and conducting quality control audits. - Ensure compliance with property tax, mortgage insurance, loss draft, and property insurance regulatory requirements. - Oversee assigned divisions of Escrow’s workflow to ensure adherence with service level requirements. - Establish goals, specific to each division, and monitor progress. - Identify training needs, develop and facilitate training sessions. - Manage and assist in escalation resolution for client and customer requests, including root cause analysis. - Develop and implement improvements that drive quality, efficiency and profitability. - Maintain a working knowledge of mortgage loan servicing job func...