Partner Service Manager

Job description

About the role/team As a Partner Service Manager at WEX, you will be responsible for ensuring exceptional support and service delivery to a portfolio of partners. You will oversee all support and service activities across these accounts, with a focus on driving operational excellence, partner satisfaction, and strategic alignment. In this role, you are expected to take extreme ownership of the partner experience—ensuring we are not only meeting expectations but driving outcomes that reduce attrition, support renewals, fuel growth, and consistently delight our partners. You will serve as the single point of accountability for your partners, building trusted partnerships and ensuring transparency across all activities. You will play a key role in deeply understanding each client’s business and product implementation, identifying service needs, minimizing downtime, and proactively solving problems before they escalate. You will also collaborate cross-functionally with sales, product, and support teams to reinforce WEX’s value and ensure long-term success for both the client and WEX. How you'll make an impact: Plan, direct, and oversee all support and service activities for assigned pa...