Service Dispatch Coordinator

Job description

Overview of the Role We’re looking for a Service Dispatch Coordinator to join our Customer Support team. In this role, you’ll source and coordinate technicians, manage service requests, and ensure timely, accurate, and high-quality support delivery. What You’ll Do: - Coordinate technician support for service and trouble calls as escalated by the support team - Source and evaluate technicians based on availability, proximity, and cost to ensure efficient service delivery - Communicate with technicians and customers to schedule service calls and obtain required approvals - Issue work orders, send scheduling confirmations, and provide reminder communications to technicians - Track technician arrival, job progress, and completion status; follow up on unresolved issues - Maintain accurate and up-to-date records in Salesforce, including dispatch notes, project stages, labor estimates, and job costs - Update project statuses and ensure all required documentation, including work orders and invoices, is collected and complete - Support payment processing and ensure proper authorization when required - Monitor dispatch dashboards to identify outstanding items and drive project closure or esc...