Customer Service - Personal Banker

Job description

Join us as a Customer Service Personal Banker in Burnley - You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals - We’ll look to you to proactively find ways to continually enhance our customer banking experience - We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training - This job does not meet Skilled Worker visa sponsorship requirements What you'll do: As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience. Day-to-day, you’ll be: - Having proactive conversations, understanding the needs of our customers and helping them with their banking needs - Completing general banking requests such as payments, balance enquires and transfers - Helping customers to understand the different ways they can bank with us and the range of services we can offer - Identifying opportunities to help customers with simple financial products,...