Love Promise Customer Experience Manager (DFW Zone)

Job description

SUMMARY: As part of our commitment to be more than a car company, Subaru wants to ensure that our customers receive an extraordinary experience-- from purchase throughout the ownership life cycle. The Love Promise Customer Experience Manager works in conjunction with our Zone, field personnel, and retailers to implement Love Promise University training to retailer management and their customer-facing team members. Market Territory: Dallas, TX Zone PRIMARY RESPONSIBILITIES: - Acts as an advocate and ambassador for Subaru and ensures that all customer-facing retailer employees understand the Love Promise University mission. - Facilitates offsite Love Promise University customer experience training for retail employees in their respective Zone. - Utilizes Owner Loyalty Program (OLP), Reputation Management, and Customer Advocacy Department (CAD) cases to identify and diagnose retailer opportunities for customer experience improvement to develop an action plan for improvement. - Develops and communicates corrective action plans and strategies for retailer management and personnel for customer experience improvement. Ensures that plans include details about issues including employees and...