311 Assistant Training Associate

Job description

Job Description OPEN TO OTI EMPLOYEES ONLY: The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more. The successful candidate will serve as an Assistant Training Associate reporting to the 311 Customer Service Center. Responsibilities will include: - Assist in community-related liaison functions between 311 and other city agencies; - Assist in research and analysis to support preparation and development of instructional materials and business communications to optimize customer interactions, community support, communications campaigns, and other public services across multiple contact center channels; - Facilitate training activities, customer-focused community programs and services, and citywide public health initiatives; - Conduct meet...