People Lead

Job description

International Consumer Banking is recruiting a People Leader to lead a team based in Cebu. Your team will support customers across Consumer Banking and Personal Investing journeys, in a dynamic, fast-paced, customer and colleague centric environment, helping build the digital bank of the future. You will be accountable for people leadership, coaching, and performance, while partnering with internal teams to continuously improve operational performance and the end-to-end customer experience. Work schedules may include evenings and weekends. Key responsibilities: Drive and embody our firms practices on Diversity, Opportunity & Inclusion. - Lead, coach, and develop a team delivering first-class service and outcomes for customers and colleagues across Consumer Banking and Personal Investing. - Foster an exceptional and evolving culture, ensuring the right operational foundations are in place to bring the best out of people every day. - Optimise performance across key operational KPIs, financials and people metrics, driving colleague engagement and team outcomes. - Work collaboratively with relevant internal teams to continuously improve operational and business performance, optimising...