Salesforce Business Analyst

Job description

Job Family: SAAS/PAAS/Cloud Application Development Travel Required: None Clearance Required: Ability to Obtain Secret Guidehouse is seeking a Salesforce Business Analyst to support break/fix operations and incremental enhancements for an existing Salesforce org. This role focuses on incident triage, root-cause analysis, requirements clarification, and solution validation, ensuring production issues are resolved efficiently and enhancements are delivered with clarity and minimal disruption to users. The ideal candidate is comfortable working in a production support environment, balancing urgent issue resolution with a steady flow of enhancement requests, and acting as the bridge between business users and technical delivery teams. What You Will Do: Break/Fix (Production Support) Serve as the first line of analysis for Salesforce production issues, including user-reported defects, data issues, automation failures, permissions problems, and integration-related incidents. Triage and prioritize incidents in coordination with stakeholders and technical team members based on severity, business impact, and urgency. Perform root cause analysis (RCA) by reviewing data, configuration, automa...