24/7 Application Monitoring and Support Specialist

Job description

Job Title: 24/7 Application Monitoring and Support Specialist Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular: Percentage of Travel Required: None: Type of Travel: None: - * * The Opportunity: CACI is seeking a dedicated and proactive 24/7 Application Monitoring and Support Specialist to join our Makalu team. In this role, you will be responsible for ensuring the continuous availability and performance of our applications by monitoring systems, providing user support, and performing first-line troubleshooting. This position requires a commitment to working rotating shifts to provide around-the-clock coverage. You would be supporting ChatSurfer and Bodhi Applications. Responsibilities: Real-Time Monitoring: - Continuously monitor application performance and system health using monitoring tools and dashboards. - Identify and respond to alerts and notifications in a timely manner. User Support: - Provide timely and effective support to users experiencing application issues. - Document user issues and track them to resolution, ensuring a positive user experience. - Communicate with users to ga...