Supervisor - Contact Center

Job description

Who are We? Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a Supervisor for our fully remote project. What will your responsibilities be?: What skills are we looking for? - Replace the Project Manager on her absence, helping the good organization of the team and tasks - Provide the Project Coordinator support on call quality functions, including a monthly review of team performance and providing email updates as required - Analyze performance from quality assurance data and communicate trends to Project Coordinator - Assist in the preparation of call scripts and recordings assuring adherence to and approval as required by internal regulatory and compliance functions - Provide clearly written feedback to management for group and individual coaching regarding compliance audits...