Dispatch Team Lead

Job description

About the role As the Dispatch Team Lead, you’ll play a key role in guiding and supporting our Ecommerce Dispatch Team day‑to‑day. You’ll have a clear overview of the team’s performance, helping them meet targets around fulfilment accuracy, error reduction, and timely dispatch. This is a hands‑on role where you’ll lead by example - working alongside the team on the ground, offering support, and helping to keep operations running smoothly. What you'll do: Lead and support the Dispatch Team throughout the day, providing guidance on queries, requests, and ad‑hoc issues. Escalate complex or critical situations to the Dispatch Manager as required. Ensure all orders are completed accurately and dispatched by end of day with minimal packing errors. Actively participate in packing and distribution tasks, setting a strong example of high‑quality work and teamwork. Maintain up‑to‑date knowledge of Health & Safety regulations and support the onboarding of new starters, including work inductions and site tours. Who you are: You are a people‑focused leader who is motivated by bringing out the best in your team. You balance empathy with accountability, knowing when to support, when to step in, a...