Patient Experience Consultant

Job description

Patient Experience Consultant - ( 260000Z2 ) Description Are you passionate about enhancing patient experience and driving meaningful quality improvement? We are seeking a dynamic Patient Experience Consultant with expertise in Press Ganey surveys, strong coaching skills, and a creative approach to improvement strategies. In this role, you will lead multidisciplinary improvement initiatives, partner closely with clinical and operational teams, and use data to drive high-quality outcomes for patients and families. If you bring a healthcare background, thrive in data-driven environments, and are committed to excellence, we’d love to hear from you! The Patient Experience Consultant leads, conducts and/or facilitates multidisciplinary improvement activities to ensure the highest quality patient experience outcomes for Children's National Hospital. A specialist in patient experience and patient and family-centered care, this position works in partnership with assigned teams and collaborates with other departments to ensure the organization meets or exceeds the patient experience goals as measured by voluntary surveys. Serves as a role model and authority utilizing a variety of performan...