Senior Manager, SMB Sales Programs

Job description

JOB SUMMARY: The Senior Manager, SMB Sales Programs is an operational leader responsible for the day-to-day management, performance and continuous improvement of Choice’s outsourced and remote sales teams that sell to small and medium businesses (SMBs) on behalf of franchisees. Reporting to the Director, SMB & Local Markets, this leader will manage vendor relationships, define operational and quality standards, build scalable playbooks and scripts, own performance management and workforce planning for remote teams, and partner with franchisees and internal teams to assemble outsourced sales offers that franchisees can subscribe to. The role blends people leadership, vendor management, program operations and analytics to drive predictable, high-volume SMB demand and measurable revenue growth. RESPONSIBILITIES: Program & Vendor Management Own the day-to-day management of outsourced/remote sales vendors and internal remote teams delivering both inbound and outbound SMB sales activity. Lead vendor selection, contracting (SOWs, SLAs, KPIs), onboarding and ongoing performance management; conduct regular vendor governance and scorecards. Define and manage commercial arrangements with part...