Home Retention Specialist II
Pennsylvania Housing Finance Agency · Harrisburg, Pennsylvania, US
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job D...
Job description
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description: The Home Retention Specialist II is responsible for collection activity on FHA Single Family Mortgage loans that are 45+ days delinquent. This includes providing loss mitigation options to the borrowers and trying to assist them in keeping their homes. - Maintain an auto queue; make outgoing collections calls and take incoming calls at certain times of the day. - Make recommendation if account is to be sent to Foreclosure. - Counsel borrowers and provide loss mitigation options including, but not limited to Loan Modification and HUD Partial Claim. - Assist borrowers in understanding the importance of paying the mortgage and maintaining the home. - Prepare and upload attorney packages to the shared network folder. - Candidate must work one evening per week (10:30 am -7:00pm). This can be a remote day per current PHFA policies for remote work. - Update servicing system using appropriate codes and note fields. - Other duties as assigned by Manager. - Must perform all above duties accurately and efficiently and be capab...