Bilingual Contact Center Representative

Job description

Often the first point of contact for customers, the Agent Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Agent Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As an Agent Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems. Responsibilities: - Demonstrate consistent good quality and performance results. - Provide consistent service that is customer focused and professional. - Supporting Field Sales agents with insurance product information - Assist with basic technical troubleshooting - Be able confident and capable to handle all new business, underwriting, claim and compensation situations. - Learn soft skills while communicating with customers - Focus on customers' needs and develops a customer centric approach in servicing customer’s needs. - Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxi...