Pos Support Analyst

Job description

We're looking for a POS Support Analyst to join our POS Control team based from the Next Head Office in Leicestershire! The Role: Please note: this role is full time office based Working Hours: Monday: 12:00 - 20:00 Tuesday: 12:00 - 20:00 Wednesday: OFF Thursday: 12:00 - 20:00 Friday: 12:00 - 20:00 Saturday: 12:15 - 20:00 Sunday: OFF Our POS Control team plays a vital role in improving performance and delivering the best possible technical service to our retail store colleagues. Based full-time at our Enderby Head Office, you will report to the POS Team Leader as part of a supportive team of 18 professionals. Your mission is to ensure store IT issues are resolved quickly and accurately, keeping operations running seamlessly. Because of the hands-on nature of the systems we protect, this role requires full-time, in-office shifts where every day brings something new. From day one, NEXT provides the training and operational framework you need to dive into our systems, expand your technical knowledge, and thrive. What You’ll Take On: - Act as the first-line voice and technical face of support, answering critical store queries via both phone and self service channels. - Log all contact...