Manager, Order Management & Sales Support

Job description

Overview SNAP-ON BUSINESS SOLUTIONS: RICHFIELD, OH: HOURS - MONDAY - FRIDAY 8A - 5PM ONSITE: Manages and leads Sales Support and Order Management Teams. Provides leadership in a fast paced environment. Work directly with Finance, Product and Sales teams to make critical decisions in the roll out of new products and processes to meet financial goals. Provide direction to team members in order to successfully meet organizational goals. Participate in business review and planning efforts to find ways to enhance the operations for strategic growth. Responsibilities: - Manages and assigns daily projects and direction to Sales Support and Order Management teams. - Create metrics and monitor performance against set objectives holding associates accountable for high quality and on time results. - Manage and improve processes using RCI tools where applicable. - Manage and track associate schedules to ensure constant coverage. - Manage Configure Price Quote (CPQ) program with the support of the Sales Support and Order Management team and IT. - Oversee projects and monthly reports produced by the Sales Support group. - Manage monthly sales estimates based on order volume and shipping availabi...