Patient Service Representative - Full Time - Primary Care

Job description

Department Greenwood Primary Care PBB - 209597 Worker Sub Type Regular Work Shift Pay Grade: Job Description: Patient Service Representative serves as the first point of contact for patients within the Valley Health physicians’ network. This is a key role in the patient experience and must demonstrate excellence in all patient and customer encounters including face-to-face and telephone interactions. This position assures that a high-quality patient experience takes place by providing administrative support to the ambulatory care team through excellent customer service, attention to detail and interpersonal skills. This position is responsible for the accurate and appropriate scheduling of patients for optimum care and provider efficiency. This position is responsible for collecting accurate demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. Appointment Scheduling and Referral Functions: Listens to patients requests for an appointment and then schedules an outpatient appointment while following clinic scheduling guidelines. Offers alternate providers or locations when appropriate to meet the patients’...