Customer Service Representative I

Job description

What is Landstar? Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company. Location: Onsite in either Jacksonville, FL or Rockford, IL Schedule: Monday - Friday, 8am - 6pm Eastern Salary range: $15.74 - $22.50, depending upon experience What work will you perform?: The Customer Service Representative I (“CSR”) is primarily responsible for providing excellent customer service to Landstar’s customers, agents, drivers (BCOs), internal customers, and other third-party carriers. As the first line of contact, Landstar’s CSR’s respond to inquiries, provide information, basic technical support, and resolve routine issues: more complex issues are generally escalated. CSR’s in the Service Center of Excellence can “learn to earn” by mastering a prescribed number of different call...