Service Desk Admin Officer

Job description

- Provide 1st and 2nd level ICT support to Lifeblood staff - 12 month Fixed-term, full-time position with WFH flexibility – Melbourne location - Salary between 63-68k + super + salary packaging About the role: Reporting to the Service Desk Team Leader, you'll be responsible for the provision of 1st and 2nd level ICT support for all Lifeblood staff. A day in the role will see you use your ICT knowledge to respond to, manage, and resolve incidents and requests within our IT Service Management suite and deliver a great customer experience to our internal stakeholders. This is a fantastic opportunity for a recent ICT graduate who is passionate about the ICT industry and looking to kickstart their ICT career with ongoing training and support from the team and the wider business. Sound interesting? Here’s what we’re looking for: This is a permanent full-time opportunity with a hybrid work model rotating between WFH and our West Melbourne office. This position will work Monday – Friday, rotating between the following shift times: 0700-1500, 0830-1630, 0900-1700, 1000-1800, 1100-1900. - Excellent customer service skills with the ability to effectively deal with clients and deliver services...