Manager, Process Documentation, Technical Writing Certification, L&D

Job description

The Manager, Process Documentation Team leads the creation, maintenance, and standardization of organizational procedures, workflows, and technical documents. They oversee a team of Process Writers, ensuring high-quality, up-to-date documentation that improves efficiency, compliance, and training across departments. DUTIES AND RESPONSIBILITIES: - Manage, mentor, and train a team of documentation professionals. - Develop, implement, and maintain standards for documentation format, style, and quality control - Understand and help translate the mapping of business processes, procedures, and workflows, ensuring accuracy through collaboration with Subject Matter Experts (SMEs). - Implement and manage a centralized document control system/repository to en-sure accuracy and easy retrieval. - Ensure all documentation adheres to regulatory, legal, and company-specific standards. - Monitor KPIs related to documentation accuracy, timeliness, and team productivity. COMPETENCIES: - Directly supervises program employees within the department(s). - Carries out supervisory responsibilities in accordance with the organization's poli-cies and applicable laws. - Responsibilities include interviewing,...