Service Advisor

Job description

About Us: Optimum RV is a premier RV dealership dedicated to providing high-quality recreational vehicles and exceptional service. We are seeking an organized and customer-focused RV Service Advisor to join our service team and provide outstanding support to our customers. Responsibilities: Service Advisors are the primary point of contact for our customers who have service needs. The primary duties will include: - Greeting customers and determining their service needs through active listening and effective questioning. - Creating detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics. - Providing customers with estimates for repairs and maintenance, explaining the scope of work and associated costs. - Communicating with service technicians to ensure timely completion of work and updating customers on the status of their vehicles. - Coordinating with the parts department to ensure necessary parts are available for service jobs. - Handling customer inquiries and resolving service-related issues in a professional and courteous manner. - Maintaining accurate records of all service transactions, including work orders, invoices, and...