Customer Service Manager

Job description

Customer Service Manager Location: Holladay, UT: E mployment Type: Full-Time: Compensation: $70,000–$80,000 + bonus: Serenity is hiring a Customer Service Manager to take full ownership of a high-volume service location — the team, the floor, the numbers, and the member experience. This is a role for someone who has already figured out how to run a busy operation and is ready to do it somewhere that will push them further. You'll be expected to lead visibly, develop your people relentlessly, and keep the standard high even when things get complicated. If your background is in hospitality management, multi-unit retail, or high-volume service operations, you'll walk in already speaking the language. No industry-specific experience required — full training provided from day one. What You'll Be Responsible For: - Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality - Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability - Ensure every member interaction is efficient, professional, and reflects the level of service Serenity is known for - Manage...