AVP of Technical Support

Job description

Job Title: AVP, Technical Support Location: Remote, USA (Denver, CO preferred) Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re looking for a strategic and execution-oriented AVP, Technical Support to help lead one of the most critical organizations in the company. This leader will play a key role in operating and evolving the global technical support function for RingCentral’s UCaaS, CCaaS, and AI-powered product portfolio—driving operational excellence, scalable processes, and exceptional customer outcomes. Reporting into senior leadership, you will partner closely across Product, Engineering, and Customer-facing teams to ensure our...