Customer Service Representative

Job description

Customer Service Representative Summary: The Customer Service Representative (CSR) supports the order-to-delivery process by managing customer orders, requests, and related communication from entry through fulfillment. This role focuses on accurate order entry, verification of product, pricing, and delivery details, and adherence to established processes, while serving as a primary contact for routine order updates, shipment tracking, and general inquiries. This position builds foundational customer service, system, and process knowledge, providing a path for continued growth and development. Type of Position: Full Time Location: Memphis Corporate Headquarters Status: Non-Exempt Work Type: Hybrid (Onsite days: Tuesday/Wednesday/Thursday) Who You Are: A collaborative communicator who listens actively, shares accurate information, and engages respectfully with customers and teammates A self-starter who takes initiative in day-to-day responsibilities and demonstrates a strong desire to learn, grow, and deliver excellent service A team-oriented professional who demonstrates a positive attitude and contributes to a collaborative work environment Essential Functions: To perform this job...