Customer Service Administrator 12 Month Fixed Term Contract

Job description

Overview To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships. Key Accountabilities and Main Responsibilities: - Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries. - Achieve high standards of quality, efficiency, and productivity, - Build and maintain relationships through the delivery of customer requests within timeliness standards set. - Take personal responsibility for meeting deadlines and resolving customer concerns. - Contribute to a positive team culture. - Demonstrate adherence to customer focus and conduct policy. - Demonstrate flexibility and collaboration towards meeting customer and business needs. Experience & Personal Attributes: MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robu...