Secretary - BDC FT Days

Job description

Under general supervision receives patients and staff in person and over the telephone. Schedules procedures and interprets procedures to patients. Performs a variety of general clerical work and performs related tasks as required. Core Competencies: - Demonstrates excellent customer service skills. - Answers the telephone courteously within three rings, identifying self and department, routes calls, ascertains needs and takes accurate messages as appropriate. - Schedules appointments in Cerner following department guidelines and protocols and demonstrates an understanding of the procedures being scheduled, the preparation and a basic knowledge of what the procedure will entail, and authorization requirements. - Collects demographic, employment, and insurance information accurately and advises patients of admission/scheduling requirements and financial responsibilities, as needed. - Resolves complaints and answers questions requiring a knowledge of specific departmental office procedures and general hospital procedures. - Organizes other medical record documents using established systems. - Types, files reports, and cross indexes and files records. - Ensures all information for pat...