Customer Experience Specialist

Job description

SAVR is a fast-growing Swedish fintech company on a mission to reinvent investing. We empower investors with a platform that offers lower fees, greater transparency, and a radically improved experience. Were not just building another investment service were reimagining how financial products should work for people, not just institutions. As part of our ambitious, innovative and curious team, youll help shape the future of investing in Sweden and beyond. The Role As a Customer Experience Specialist at SAVR, youll become a true product expert and the voice of our customers. Youll help investors navigate our platform with confidence, provide thoughtful and proactive support, and play a key role in continuously improving how we communicate, solve problems, and deliver value. Working closely with your CX teammates and other teams across SAVR, youll help shape how great customer experiences are built and scaled. Your Mission Engage with customers via live chat, email, and phone, ensuring every interaction feels personal, supportive, and efficient Conduct simple analyses to understand customer inquiries and identify opportunities for improvement Proactively address recurring issues to enh...