Assistant Manager

Job description

Job Summary The Assistant Manager will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities: - Greet members, prospective members and guests, providing exceptional customer service. - Handle all front desk related activities including: - Answer phones in a friendly manner and assist callers with a variety of questions. - Check members into the system. - New member sign-up. - Take prospective members on tours. - Facilitate needed updates to member’s accounts. - Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed. - Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements: - Customer service background preferred. - Basic computer proficiency. - A passion for fitness and health. - Upbeat and positive attitude! - Punctuality and reliability is a must. - Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. - Strong listener with the ability to emp...